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What is 365 Day Promise?

We provide long-term services in line with our long-termist philosophy. As long as you need us, we are here. Please get in touch with us at We appreciate your continued support of Catalonia, and we promise to return the favor.


What is Buy With Prime?

Buy With Prime is a customer service that Amazon offers with us to make the ordering experience more enjoyable for everyone.

Amazon Prime members can now get our products with fast, free shipping and free returns on eligible items through Buy with Prime.


What's the Estimated Shipping Time?

Order placed after the cut-off of 3 p.m. EST.

0 - 1 handling days (fulfilled Monday - Friday)+3 - 5 transit days (fulfilled Monday - Saturday)

Delivery time varies depending on the logistics method, you can choose the delivery method you want when placing your order.

What's the shipping Fee?
You will see the specific fee on the checkout page, before payment.


What payment methods do you accept?

We accept most major credit cards including Visa, Mastercard, Discover, and American Express.


Can I change my shipping address?

If your order hasn't been processed, please send us the new address so we can change it for you.

Please note: If the parcel has been sent to the wrong address, we are sorry that we cannot retrieve it, please contact the Courier to reject it. The shipping fee is the responsibility of the buyer. So please check your address carefully!


How can I track my order?

To track your order, please use the tracking number provided in the shipping confirmation email. If you encounter any issues, feel free to contact our customer support team at

What is your return policy?

*Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

*To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

*Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer.

Please see our return policy for more detailed information: return policy.


How do I request an exchange?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 17145 Margay Ave Carson, California US 90746


What can I do if my order is lost?

Please contact our customer support team immediately at Our team will assist you in resolving the issue.


What do I do if I receive a damaged item?

We are sorry to hear about the unfortunate situation. Please send your order number and some damaged product pictures to our email We will get this fixed for you right away.


How can I contact customer support?

For any inquiries or assistance, please email us at or use the contact form on our website.

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