What is 365 Day Promise?
We provide long-term services in line with our long-termist philosophy. As long as you need us, we are here. Please get in touch with us at help@cataloniastore.com. We appreciate your continued support of Catalonia, and we promise to return the favor.
What is Buy With Prime?
Buy With Prime is a customer service that Amazon offers with us to make the ordering experience more enjoyable for everyone.
Amazon Prime members can now get our products with fast, free shipping and free returns on eligible items through Buy with Prime.
Payment
All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Paypal as a form of payment.
Shipping Policies
Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller.
Shipping costs may increase if shipping internationally or on rush orders. Additional shipping will be charged for orders shipped outside of USA.
If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.
Estimated Shipping Time
Order placed after the cut-off of 3 p.m. EST
0 - 1 handling days (fulfilled Monday - Friday)
3 - 5 transit days (fulfilled Monday - Saturday)
Estimated shipping cost
From our warehouse (Los Angeles) to your destination, use USPS - Shipping Calculator, you will see the specific fee on the checkout page, before payment.
More detailed information on our shipping policies is available here: shipping policy.
Damaged Item
We are sorry to hear about the unfortunate situation. Pls send your order number and some product dameged pictures to our emial (help@cataloniastore.com).We will get this fixed for you right away.
Refund/Return Policy
Items are entitled to be refunded or retuned if the buyer notifies the seller within 30 days of the date of purchase.
The buyer must contact the seller by email: help@cataloniastore.com or through the customer account page on the website where a return can be processed. Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer.
Please see our return policy for more detailed information: return policy.
Cancellation
An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.
Change Shipping Address
If your order hasn't been processed, please send us the new adress so we can change it for you.
Please note: If the parcel has been sent to the wrong address, we are sorry that we cannot retrieve it, please contact the Courier to reject it. Shipping fee is responsibility for buyer.So please check your address carefully!
Legalities
The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
Any dispute arising out of such use of the website is subject to the laws of the site owner's state.
These billing terms and conditions are subject to change.
Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.